ShipStation Canada | COVID-19

Updates & Resource Hub

Last updated: Updated: April 22, 2020

At ShipStation, we’re working to keep you informed on the latest developments stemming from the recent outbreak of COVID-19. We know that as members of the communities you serve, businesses like yours may be experiencing unexpected challenges during this time. While we all wait for what comes next, we wanted to let you know where ShipStation and any of its partners currently stand. We will continue to keep you updated on anything that can impact or improve your shipping experience as we navigate this together.

Carrier Updates

Canada Post will is currently experiencing delays due to high volumes and absenteeism from employees. Delays are expected to improve as the weeks progress. For more information, please visit their website for updates and alerts related to specific communities that may be significantly affected by the COVID situation.

For information about Purolator and service updates related to Covid-19, you can access the latest details here.

FedEx is continuing to deliver packages. FedEx also announced it’s temporarily suspending signature required for most deliveries. Except for shipments with adult signature required, a physical signature is not required for Ground or Express services.

FedEx announced a temporary surcharge on all FedEx Express international shipments beginning April 6. ​Effective April 27, the surcharge amount for most FedEx Express international shipments originating in China and destined to Canada will increase from $0.65 per lb. (0.5 kg) to $1.26 per lb. (0.5 kg).

Money Back Guarantees are suspended until further notice, effective immediately. This impacts all FedEx Express, FedEx Ground, FedEx Freight, and FedEx Office services.

UPS is continuing with daily pickups and deliveries except where constrained by government restrictions.

Effective March 26, 2020, UPS has suspended UPS service guarantees until further notice due to the COVID-19 pandemic. Shipments created during this time are not eligible for service refunds.

Depending on the origin and destination throughout Canad, some packages may need an extra 2 days in transit.

Commitment times for UPS Domestic and International Air Services have been extended by 90 minutes.

In response to the COVID-19 pandemic, DHL Express has issued Temporary Service adjustments for DHL Express Time Definite International services  as of 28 April 2020

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Additional Resources

Canada Public Health Services

Government of Canada Outbreak Update

Get Your Workplace Ready for COVID-19